Musavvir Arafat

Technical support engineer experience of 2+ years as Windows Server Hybrid Infrastructure

Work Experience

Senior Technical Support
Concentrix Corporation
City: Gurgaon | Country: India
23-May-2023 – 01-Dec-2024
Provide Tier 1 support for Windows Server hybrid infrastructures and System Components.• Troubleshoot Azure idenities and governance
• Troubleshoot deployment and management of Azure compute resources
• Troubleshoot implementation and management of virtual network
• Troubleshoot monitoring and maintaining Azure resources
• Troubleshoot deployment and management of Active Directory Domain Services
(AD DS) in on-premises and cloud environments
• Troubleshoot implementation and management of an on-premises and hybrid networking infrastructure
• Troubleshoot Securing Windows Server on-premises and hybrid infrastructures
• Troubleshoot migration of servers and workloads

Product Support Engineer
Signzy Technologies
City: Mumbai | Country: India
30-Sep-2022 – 09-Mar-2023

• Deployment of applications update through Docker and testing them
• Maintaining uptime of servers, docker containers, and kubepods
• Identifying root causes for outages and implementing solutions, so that incidents do not repeat
• Participate in problem resolution, trouble ticketing, and service requests
• Work closely with internal teams to resolve issues

Skills

1. Windows Server On-Prem and hybrid infrastructures
2. Azure Active Directory/ Microsoft Entra ID
3. DNS
4. DHCP
5. VPN (IPSec & SSL)
6. Routing Protocols: RIP, EIGRP, OSPF, BGP, MPLS
7. Switching: VLAN, ARP, STP, VTP, Port Security
8. Python scripting
9. Operating Systems: Windows, Linux, MacOS, Cisco IOS
10. Virtualization: Hyper-V

Education and Training

Bachelors of Engineering in Computer Engineering
University of Kashmir
www.kashmiruniversity.net
City: Srinagar | Country: India
01-Dec-2016 – 21-Jan-2021
Final grade: 8.21 / 10.0 CGPATrainings
- Azure Administrator Associate AZ-104 Microsoft Learn
- Windows Server Hybrid Administrator Associate AZ-800 Microsoft Learn
- Azure Fundamentals AZ-900 Microsoft Learn
- Palo Alto Cybersecurity Foundation Coursera
- Cisco Certified Networking Professional (CCNP) at Techboxx

References

Shall be furnished as per requirements